Personal Care Assistant
Südtiroler Sanitätsbetrieb (public health service)South Tyrol, Italy
Support psychiatric care residents with daily routines, calm de-escalation and strict discretion.
South Tyrol, Italy · Open to APAC & EU
Simon
Terza
Multilingual Customer Success & Sales · Relationship building · German · Italian · English
German native. Since 2021 I have worked face to face with international guests in 4★ hotels, on a cruise ship and on working holidays in Australia and New Zealand. Now moving into Customer Success and Sales Development for DACH and Italian-speaking markets.
NationalityItalianBased inSouth Tyrol, ItalyLanguages4 spoken
Open to relocate: APAC & EU
8.0/9IELTS Academic Test
130/160Duolingo English Test
4Countries worked in
5/5Named guest reviews
01
Professional experience
Customer service built across hotels, tourism and life at sea.
Chef de Rang / Section Waiter
Hotel MASL 4★S South Tyrol, Italy
Ran my own 10-table section, recommended wine and drink pairings, handled guest requests and complaints, and was named in 5/5 Google reviews.
Ski Rental Assistant
Sportservice Erwin Stricker South Tyrol, Italy
Advised international customers on equipment and availability.
Senior Waiter
TUI Cruises · Mein Schiff 3 International waters
Served 50 to 100 international guests per shift across two busy onboard restaurants.
Commis de Rang
Hotel Grüner Baum 4★ South Tyrol, Italy
Supported guest service, menu guidance and restaurant operations.
04
Core strengths
Customer skills built with international guests, ready for B2B customers.
Multilingual communication
German native · English C1 · Italian C1 · clear cross cultural communication
Problem resolution
Customer requests · complaint handling · calm decisions · reliable follow through
Relationship building
Trust with new people fast · consultative recommendations · upselling · high volume environments
05
Guest testimonials
Named 5/5 Google reviews from Hotel MASL guests.
★★★★★“The staff were very friendly, and we particularly praised our waiter Simon!”
Lisa HäderFamily stay · Google review
★★★★★“Thanks to Simon, our waiter, who looked after us during our stay.”
Marzia MargheritiFriends stay · Google review
★★★★★“Outstanding service from Simon and Roberta, who were always attentive, friendly, and competent.”
MarcelFamily stay · Google review
06
Proof, not promises.
Open the original documents behind the results, experience and guest feedback.